Returns and Refunds

Tulia Living

Returns, Refunds & Repairs Policy

At Tulia Living, we take pride in creating thoughtfully designed lighting products that bring warmth and character to your space. Each product is made with care, and we want you to be happy with your purchase.

Please review our returns, refunds, and repair policy below.

1. Returns & Refunds

We do not accept returns or offer refunds for products that have been used for more than five (5) days from the date of delivery.

If you experience any issues with your product within the first five days of delivery, please contact us so we can assess the situation and determine the appropriate solution.

Returns or refunds for products that are not defective are subject to review and approval by Tulia Living.

2. Damaged or Defective Products on Delivery

If your product arrives broken, damaged, or defective, please notify us within five (5) days of delivery.

Tulia Living will assess the issue and, where the damage is confirmed to have occurred during delivery or is due to a manufacturing defect, we will repair the product at no additional cost.

Please provide clear photos or videos of the damage when contacting us.

3. Replacement Parts & Repairs

We understand that products may require maintenance or replacement parts over time.

If you need a replacement part due to damage, wear and tear, or accidental breakage after the initial five-day period, we are happy to assist.

Replacement parts and repairs will be charged at a service fee equivalent to 40% of the original product purchase price.

This fee covers the replacement part and/or repair service, subject to the availability of the required components.

4. Exclusions

Our repair and replacement policy does not cover damage resulting from:

• Improper use or handling of the product.

• Accidental damage after delivery.

• Unauthorized modifications or repairs.

• Normal wear and tear.

5. How to Request Assistance

To request a repair, replacement, or report a damaged product, please contact us through our official customer support channels.

Please include:

• Your order number or proof of purchase.

• A description of the issue.

• Photos or videos of the affected product.

Our team will review your request and guide you through the next steps.

6. Contact Us

For any questions regarding this policy or assistance with your Tulia Living product, please contact our customer support team.